FAQ
What do I do if my Montblanc piece is in need of service/repair?
We are pleased to assist you in case your Montblanc creation should be in need of service. To submit your repair request, please bring your creation to a Montblanc boutique or authorized retailer near you. Your creation will then be sent to our service center.
To learn more about repairs (service prices, repairs under warranty, status update on repairs), you can visit the "Product Advice & Repairs" section of our FAQ.
What is the status of my order?
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page.
You can also check the status of your order directly on the tracking page of your courier company. We use different couriers depending on the best service in your area. Please enter the tracking number you received with the shipping confirmation email to see the progress of your delivery.
If you are a registered user, you can find all information related to the order in your My Account page.
Don't have an account yet? Register now to enjoy exclusive services.
Can I return a creation that I purchased at Montblanc e-boutique to a Montblanc boutique?
You can return items purchased at Montblanc e-boutique to a boutique within 14 days, just follow the steps listed below:
Create your return by logging in your Montblanc account.
Make sure the items are in the original condition, all tags and packaging included
Put the items into the original box (or another sturdy box) and bring them to one of our boutiques, along with the delivery note and the return label, both included in the original package.
The courier will collect your package from the boutique within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.
You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.
How do I know what refills to use in my writing instrument?
You can also find suitable refills when you scroll down the page of your writing instrument. If you are not sure what refills suits your writing instrument, do not hesitate to contact RobYamamoto788@gmail.com
Return Policy
You can return any item purchased on the Montblanc e-boutique within 30 days of the delivery date. You can start the return process by following the below instructions:
- Fill out the Return Form in order to initiate your return
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Personalised Montblanc items and Fragrances cannot be returned for exchange or refund.
Special Message: If you wish to return an item ordered from the Montblanc.com website and you ordered before September 15th, 2025 you will not be able to generate a return number using this webform. Instead, simply return your item using the pre-paid shipping label included in your original parcel. Please complete the returns invoice, entering your original order number included in your order confirmation in place of your return number. If you need any support, please do not hesitate in contacting our RobYamamoto788@gmail.com
Can I make an exchange?
Currently, the only way to exchange a product is to return it and make a new order.