Returns & Refunds
Return Policy
You can return any item purchased on the Montblanc e-boutique within 30 days of the delivery date. You can start the return process by following the below instructions:
- Fill out the Return Form in order to initiate your return
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Personalised Montblanc items and Fragrances cannot be returned for exchange or refund.
Special Message: If you wish to return an item ordered from the Montblanc.com website and you ordered before September 15th, 2025 you will not be able to generate a return number using this webform. Instead, simply return your item using the pre-paid shipping label included in your original parcel. Please complete the returns invoice, entering your original order number included in your order confirmation in place of your return number.
Can I make an exchange?
Currently, the only way to exchange a product is to return it and make a new order.
I decided to keep my order, but have already completed the Return Form. What should I do?
We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.
May I return an engraved or embossed creation?
Personalised Montblanc products cannot be returned for exchange or refund.
Where is my return?
You can check the status of your return at any time on the Follow your Return page.